Questions |
Answers |
| When will I receive my prize from winning the Big Trophy Hunt? | We are going to publish the winner list on the campaign page and inform directly to every winner via in-app message as soon as the campaign is over. Please wait for 3-5 working days to receive your prize. |
| How can I use the Amazon’s Gift Card? | Please find out on Amazon’s Gift Card page for more details. |
| I’m a winner but I didn’t receive the Gift Card! What should I do? | Please make sure to check out the in-game message from TrophyRoom Official account in case of receiving your Gift Card. If you believe there was something is wrong, don’t hesitate to let us know. |
| I don’t receive any information about the winner list. Where could I have them? | Please make sure to check out our winner list on the campaign page. If you believe there was something is wrong, don’t hesitate to let us know. |
| I believe that I won the prize for sure. But there is no my name on the winner list. Please help me check it again! | Please make sure to check out our winner list on the campaign page. Also check the in-game message from TrophyRoom Official account in case of being a winner. If you believe there was something is wrong, don’t hesitate to let us know. |
| I have other accounts that won the missions. But I forgot my winning account’s credentials. Can I change another one to get the Gift Card again? | According to our terms and conditions, we are sorry for not support sending Gift Card to any other accounts but just the right one who was the winner. |
| I don’t want to buy anything from Amazon. Can I exchange my Gift Card for anything else? | According to Amazon Gift Card terms and conditions, Gift cards are not allowed to sell or exchange for cash or for any other prepaid payment instrument. For further information about Amazon Gift Card, please find more at here |
| My Gift Card code is not correct. Can I get another one? | Please make sure to check carefully the Gift Card’s code. If you still could not use the code, please let us know with the attached error’s snapshot or check out the details here |
| I can’t claim the Gift Card in my country. What’s wrong with it? | Currently, Amazon Gift Card is available in 11 countries: US, Canada, UK, Germany, France, Spain, Italy, India, Australia, Sweden and Japan. Please check more details here or contact Amazon Help for further information and support. |
| I don’t use all of the Gift Card’s value. Can I get the change? | If you want to keep your Amazon.com Gift Card balance to spend on another occasion, you can check out without using your gift card balance. Please check out for more info here |
| My Gift Card’s value is not correct as 10/20/30 USD. I want to have an extra one | Please double-check it again in your Amazon’s Gift card balance. If the value still was not correct, please let us know with the attached error’s snapshot or check out the details here |
| The item I want to purchase is more than the Gift Card value. What should I do? | You can still purchase that item and pay the over amount by your default payment method. Please check out more details here |
| How long can I save the Gift Card until its expiration? | The Amazon Gift Card you received doesn’t have an expiration date. Then, you have no worry about this. For more info, please find out here |
| The package is damaged. I want to reclaim my Gift Card. | We are so sorry for your inconvenience. We have no control on Amazon’s package. Please contact Amazon Help for further information and support here |
| I want to buy items from a specific location of Amazon’s site. Is it possible to use the Gift Card internationally? | You can use the Amazon Gift Card at some certain current available markets in the USA (.com), Canada (.ca), Austria (.de), France (.fr), Germany (.de), Italy (.it), Netherlands (.de), Spain (.es), the UK (.co.uk), China (.cn), India (.in), and Japan (.co.jp). For further info, please check at the Amazon’s FAQ
For the EU: 1/ Amazon.co.uk Gift Cards can be used and distributed in the United Kingdom and Ireland. 2/ Amazon.fr Gift Cards can be used and distributed in France, Belgium and Luxembourg. 3/ Amazon.de Gift Cards can be used and distributed in Austria, Germany, Luxembourg and the Netherlands. 4/ Amazon.es Gift Cards can be used and distributed in Spain. 5/ Amazon.it Gift Cards can be used and distributed in Italy. |
| The package is lost during delivery. I want to reclaim my Gift Card. | We are so sorry for your inconvenience. We have no control on Amazon’s package. Please contact Amazon Help for further information and support here |
