Terms and conditions
Welcome to TrophyRoom! These terms and conditions outline the rules and regulations for the use of the TrophyRoom website and applications (TrophyRoom Free and TrophyRoom), hereafter referred to as the ‘Service’ or together as the “Services”. TrophyRoom is a registered trademark, owned and/or operated by the respective TrophyRoom Party (TR Party), which for users outside of India is TrophyRoom Pte Ltd, located at: 360 Orchard Road, #11-01 International Building, Singapore 238869 and for users in India; TrophyRoom Entertainment Pvt Ltd, located at B1/H3, Mohan Co-Operative, Mathura Rd, Industrial Area, Block B, New Delhi, Delhi 110044. TrophyRoom Pte Ltd and TrophyRoom Entertainment Pvt Ltd are hereafter referred to as the “TR Party” or together as the “TR Parties”.
1. In these Terms and Conditions, any use of the words “you”, “yours” or similar expressions shall mean any user of the service whatsoever. Terms such as “we”, “us, “our” or similar expressions shall mean the corresponding TR Party.
2. Please read this text carefully as it sets out the terms that apply to your use of the Service, any part of its content and all materials appearing in it. By using the Service you confirm that you accept these Terms and Conditions and you agree to comply with them. If you do not agree to these Terms of Conditions, or for some reason have not given your explicit consent to these Terms and Conditions, please refrain from using the Service.
3. The TR Parties operate different App Versions, based on the User’s choices and location.
1. The “TrophyRoom Free” app version is available from Apple App Store and Google Play Store and is operated by TrophyRoom Pte Ltd.
2. The “TrophyRoom” app version is available from Apple App Store and via TrophyRoom’s website, exclusively for users residing in India, except for Excluded Territories, and is operated by TrophyRoom India Pvt Ltd.
4. General terms
1. Privacy Policy
1. These Terms of Conditions are additional to other applicable terms, and should be read in conjunction with our Privacy Policy found here: https://trophyroom.io/privacy-policy/.
2. Cookies
1. Our use of cookies is governed by our Cookie Policy, which is also part of our Privacy Policy.
3. Changes to these terms and conditions
1. We may change these terms at any time. Please check this page regularly to take notice of any such changes as you will be deemed to accept them through your continued use of the Service.
4. Changes to the service and its content
1. We aim to update the Service on a regular basis, and may change the content at any time. If the need arises, we may suspend access to the Service, or close it indefinitely. We will not be liable if for any reason the Service is unavailable at any time or for any period. Any of the material on the Service may be out of date at any given time, and we are under no obligation to update such material.
5. Intellectual property rights
1. Unless otherwise stated, the TR Parties and/or its licensors own the intellectual property rights for all material on the TR Parties. All intellectual property rights are reserved. You may view and/or print pages from the Service for your own personal use subject to restrictions set in these terms and conditions.
6. You must not:
1. Republish material from the Service.
2. Sell, rent or sub-license material from Service.
3. Reproduce, duplicate or copy material from Service.
4. Redistribute content from the TR Parties (unless content is specifically made for redistribution).
5. Create more than one user account for the Service (max one account per app).
6. Share any logins, usernames, passwords or user credentials to the Service with any other party whatsoever.
7. The Service is protected by copyright, database rights and other intellectual property and related rights (“Rights”) which are owned by us and our suppliers. All such Rights are reserved. Except where otherwise indicated on the Service.
8. The trademarks, logos and brand names shown on the Service are owned by us or our suppliers, partners or otherwise. No rights are granted to use any of them without the prior written permission of the owner.
9. No reliance on information
1. Reasonable skill and care has been used in producing the Service but it is only designed for general information purposes. No guarantee is given by us or our suppliers that the Service (including any statistics contained on the Service) is accurate, complete or up-to-date. We therefore disclaim all liability and responsibility arising from any reliance placed on the content of the Service by you, or by anyone who may be informed of the Services contents.
10. External links
1. The Service contains links to other websites and services operated by parties independent to the us. We take reasonable precautions in selecting these; however we do not endorse or take responsibility for the content or availability of these websites and cannot accept any liability for any material contained within them or for your use of them or any use of your personal data collected by their operators. If you decide to access linked websites you do so at your own risk and we encourage you to read the privacy statements applicable to each specific website.
11. Viruses
1. We and our suppliers take reasonable precautions to prevent computer viruses, trojan horses, worms, time bombs, cancelbots, corrupted files, or any other items that may damage the operation of computers or property or otherwise engage in computer misuse (“Malicious Programs”) on the Service but cannot accept any liability for them. You are advised to take precautions against such Malicious Programs, including the use of suitable protective software.
12. Your use of the service
1. You must not misuse the Service by knowingly introducing Malicious Programs. You must not attempt to gain unauthorized access to the Service, the server on which the Service is stored or any server, computer or database connected to the Website. You must not attack the Service via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offense under the laws governing Singapore. We will report any such breach to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Service will cease immediately.
13. User comments
1. Certain parts of this Service offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the Service. The TR Parties do not screen, edit, publish or review Comments prior to their appearance on the Service and Comments do not reflect the views or opinions of the TR Parties, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws the TR Parties shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on the Service.
2. The TR Parties reserve the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
3. You warrant and represent that:
1. You are entitled to post the Comments on our Service and have all necessary licenses and consents to do so;2. The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
3. The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy;
4. The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
5. You hereby grant the TR Parties a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
14. Limitation of liability
1. Insofar as the TR Parties is capable of liability, it disclaims all liability to you or to any third parties for any damage (whether direct, indirect, or otherwise) resulting in relation to the Service and its contents, or to the usage thereof. This disclaimer also extends to any other Services or other sources linked from, referenced by, or accessible through this Service, and to liability arising from accessing, using, or downloading materials, information, products, or services. It also excludes any liability for any unobtained profit, business downtime, unrealized cost savings, or loss of programs or other data. This also applies in cases where the TR Parties expressly advises of the potential for such damages. This disclaimer of liability applies to all claims, including contractual warranty-related claims, non-contractual claims, or other claims, but not to those involving gross negligence or intent.
15. Governing law
1. These Terms of Use are governed by and interpreted in accordance with the laws of the corresponding TR Party. Any disputes arising under or in connection with these terms shall be subject to the non-exclusive jurisdiction of the courts in the respective TR Party’s jurisdiction, in accordance with and subject to, prevailing law of this jurisdiction.
16. Contact
1. If you have any comments or questions about the Service please contact us at [email protected]
17. Refunds
1. All prizes (included but not limited to coins, cards, cash) are non-transferable and non-refundable. Prizes cannot be exchanged / redeemed / traded with other parties. No cash claims can be made in lieu of prizes of any kind.
2. The individuals using the services provided by the TR Party are not permitted to cancel any transaction which has been once confirmed.
3. Any amount deposited into the User account of the user cannot be refunded back to the user in any case. The funds can only be used to pay for fees within the Service, included but not limited to Entry Fees to Challenges and other purchases within the Service.
4. Following are the sole conditions under which Entry Fees are refunded back to the User Balance:
1. The challenge created by the User is not accepted by any opponent.
2. A match was canceled for which the team was created. Including scenarios where a match is abandoned after it has begun.
5. The TR Party will only refund the transaction amount to the user in the above-mentioned cases at its sole discretion post deducting applicable cancellation charges and taxes. Further, during the transaction process, the users must take note of the additional terms and conditions which significantly govern the transaction. In an event wherein the clauses defined in additional terms and conditions conflict with the present Terms and Conditions defined by the TR Party, the additional terms, and conditions associated with transactions shall prevail. The refund is only applicable to the amount used to create or accept a challenge. Before processing the refund, the corresponding funds will be deducted from your TR account in order to be processed.
6. Customer support
1. TrophyRoom strives to provide best-in-class service. To contact the support team, the user is to use the in-app support chat. The user understands and acknowledges that while we strive to respond as quickly as possible, sometimes a reply may take some time, due to peaks in workload.
2. It is our ambition to handle all customer queries as fast as virtually possible. Naturally, customer requests have different levels of complexity and simpler queries should be resolved within 24 hours. More complex issues can take 3-5 business days or even longer, depending on the degree of complexity.
7. Complaint redressal
1. If the customer is not satisfied with a resolution to an issue provided by the TR party, or has waited more than 7 business days for a resolution regardless of the complexity of an issue, the customer can escalate his or her concerns to [email protected]. The customer should thereby expect a resolution within 7 business days from the time of the sending of the email.
2. It is our ambition to handle all customer queries as fast as virtually possible. Naturally, customer requests have different levels of complexity and simpler queries should be resolved within 24 hours. More complex issues can take 3-5 business days or even longer, depending on the degree of complexity.
8. “TrophyRoom Free” app version terms
1. The “TrophyRoom Free app version terms” apply to users of the “TrophyRoom Free” app, referred to as the “Service” or the “Services” in this section.
2. Promotions
1. TrophyRoom may sometimes run customer loyalty promotions to reward the best players. You can never pay to enter any such promotion related to player performance. Prizes from any such promotions may not be transferred or converted by any means.may sometimes promote in-app purchases which allows users to buy additional game coins for use in the game.
3. Commercials
1. You cannot deposit or withdraw any funds to or from the Service.
2. You may buy additional game coins via in-app purchases but these cannot be exchanged for any other item or currency of real monetary value.
9. “TrophyRoom” app version terms
1. The “TrophyRoom app version terms” apply to users of the “TrophyRoom” app, referred to as the “Service” or the “Services” in this section.
2. The “TrophyRoom” app is only available for users residing in India, except for users in the Excluded Territories.
3. Excluded Territories are states or territories that prohibit fantasy sports games with cash prizes.
4. It is up to the User to determine whether he or she resides in an Excluded Territory.
5. It is strictly prohibited to register an account and participate in the Service from an Excluded Territory.
6. Only users above the age of 18 are allowed to create an account and use the Service.
7. The TR party reserves the right to conduct in-depth KYC to verify the user’s identity, age and residency, among other details.
6. Payment Terms and Conditions:
1. Any transactions made on the Service, including participation in the paid Challenges, are subject to the following payment terms:
2. We maintain a user account to keep a record of all your transactions with us. Payments connected with participation in the Service have to be made through their user account. All cash prizes won by you are credited by us into this user account.
3. While depositing cash into your user account, make sure that you are using the instrument of your own and/or any instrument for which you are legally authorized to use it for all means of your transactions. For the avoidance of doubt: you are only allowed to deposit funds into your account using payment instruments you are legally authorized to use.
4. Users’ correspondence, transactions/offers or related activities with third parties, including payment aggregators and verification service providers, are solely between the User and that third party. Users’ correspondence, transactions and usage of the services/offers of such third party shall be subject to the terms and conditions, policies and other service terms adopted/implemented by such third party, and the User shall be solely responsible for reviewing the same prior to transacting or availing of the services/offers of such third party. User agrees that the TR Party will not be responsible or liable for any loss or damage of any sort incurred as a result of any such transactions/offers with third parties. Any questions, complaints, or claims related to any third party product or service should be directed to the appropriate vendor.
5. We reserve the right to cancel a transaction at any time based on our discretion. If before the transaction is canceled, the payment is successful, the transaction will be reversed. The funds in such a case will be credited back to the payment instrument, minus any applicable fees.
6. The TR Party reserves the right to charge an Entry Fee for participating in a Challenge, which would be specified and notified within the Service, prior to a User’s joining of such Challenge. The amount of this Entry Fee will be debited from the User’s account balance.
7. The payments of Entry Fees made to participate in Challenges are inclusive of the pre-defined Platform Fee for access to the Service charged by the TR Party and user’s predetermined contribution towards the Prize in the Challenge.
8. Engaging in any type of financial fraud or misrepresentation including but not limited to unauthorized use of credit/debit instruments, payment wallet accounts etc. to enter a Challenge or claim a prize is strictly prohibited. It is expressly clarified that the obligation to prove the User’s innocence in any such case, shall solely lie on the user.
9. All amounts credited into a User’s ‘Unutilized’ Account must be utilized within 365 days of credit. In case any unutilized amount lies in the ‘Unutilized’ Account after the completion of 365 days from the date of credit of such amount, the TR Party reserves the right to forfeit or charge a fee for holding such unutilized amount, without liability or obligation to pay any compensation to the User.
7. Withdrawals
1. Any withdrawal initiated through a User Account is subject to the following terms:
2. The TR Party can demand KYC documents to verify your identity, address, age and other details at any stage. Withdrawals will be permitted only from accounts for which such KYC process is completed successfully.
3. Withdrawals of your winnings are processed by electronic bank transfer.
4. You can withdraw your deposited funds only after you’ve converted your deposit amount into winnings by participating in challenges on the Service.
5. Although we will make every effort to execute your withdrawals quickly, there can be delays because of the time needed for verification and to complete the withdrawal transaction. If we take longer than expected to send you funds from your user account, we won’t be responsible for compensating you in any way. To be eligible to win a prize, you must be a resident of India and accessing the Services from India, albeit not from any Excluded Territory.
6. We process all withdrawal requests as soon as possible. However, funds may take 3 business days or more to reach your bank account due to delays at the bank’s end.